Our shoes are made to accommodate a wide range of feet.  

Sizing varies between our items, so we recommend using our Sizing Chart to better determine your ideal size. Additional product information and fit can be found on each product page. 

See Sizing Chart HERE

If you need additional help, our customer service team is available to answer all sizing and fit questions. Email info@joybeesfootwear.ca and we will provide a personalized recommendation.  

We do not carry half sizes. If you normally wear a half size, we recommend ordering a size up (8.5 -> 9) (exception with LINED CLOGS).  

Joybees fit a little wider than a normal tennis shoe, however the accommodating fit of each of our styles fit both narrow and wide feet.  

To find your perfect fit, refer to our Size Chart. It provides clear guidelines to help you choose the right size based on your measurements. If you need further assistance, our customer service team is here to help!

All you need is some cool, soapy water, and light scrubbing to make your Joybees good as new. To make sure your shoes last throughout the season we advise keeping your shoes out of direct sunlight and excessive heat to prevent shrinkage. For example, don’t leave them on the front seat of a hot car while at soccer practice.  

Joybees are designed to maintain their shape and comfort, but they can shrink if exposed to excessive heat or direct sunlight. To avoid this, we recommend keeping your shoes away from hot environments, like the front seat of a car on a sunny day. Always store them in a cool, dry place to preserve their quality.

EVA stands for Ethylene-vinyl acetate. A commonly used material in footwear, this material provides a range of benefits from comfort and support, to odor resistance and water-friendly attributes. This material is easy to clean and very durable.  

Yes, Joybees are latex-free! They are designed to be safe and comfortable for those with latex sensitivities.

Yes, Joybees are vegan! They are made with eco-friendly, cruelty-free materials, ensuring a comfortable fit without the use of animal products.

All of our shoes are currently made in China.

We ship to all of Canada**.  

**Additional charges may apply to Yukon and NWT.

We use Canada Post to ship and deliver all our orders. Your purchase will ship in 1-3 business days and will be delivered in 4-5 business days.    

If you need to modify or cancel an order, please contact customer service immediately at info@joybeesfootwear.ca. We cannot guarantee that we will be able to change or cancel your order before shipping but will do our best to accommodate any requests you have. 

You will be responsible for all shipping charges, including return shipping, if we are unable to cancel or modify your order before it’s processed.

Returns are accepted on all unworn shoes within 30 days of receipt. We know you need to try on for fit and comfort, but make sure to only wear them on clean floors, carpet even, inside (never outside) if you plan on returning them. We cannot accept any shoes that have been worn or altered in any way. At this time, we do not accept exchanges.  

Please use our self-service returns portal located HERE and enter your order number and email to complete the returns process.

Once your return has been received in our warehouse, your refund will be initiated, or your exchange will be shipped. Please allow 10-14 business days for your refund to be processed by your method of payment.

If you receive a damaged or defective item, please contact our customer service team immediately at info@joybeesfootwear.ca. We will send a replacement as soon as possible.

Unfortunately, we do not offer exchanges. If you need a different size or style, please return the original item and place a new order.

Yes, a $5 restocking fee per item will be charged for all returns.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. You may also check out using Shop Pay, Apple Pay, and Google Pay.   

Yes, your payment information is secure. We use advanced encryption technologies to ensure that your payment details are protected during transactions. Our payment processing partners adhere to strict security standards to safeguard your data.

During the checkout process, you will see a box labeled “Discount Code” below the product list. Simply enter the promo code in this box, and all eligible items will automatically be discounts. A new subtotal will be displayed reflecting the discount.  

Please note that only one coupon or promo code may be used per order.  

Joybees reserves the right to discontinue or change promo codes at our discretion.  

To Subscribe to Joybees marketing emails: 

If you already have a Joybees account but are not receiving marketing emails, please contact customer service.  

If you do not currently have a Joybees account, you can click "Create an Account" at the top right of any Joybees web page. 

To Unsubscribe from the Joybees email marketing list:

At the bottom of each Joybees marketing email is a link to Unsubscribe. You can click the link and be automatically unsubscribed. Please allow 48 hours for the request to be processed. 

No, we do not sell your data. Your privacy is important to us, and we only use your information to process orders and improve your shopping experience. For more details, please refer to our Privacy Policy.

We do not share your personal information with third parties, except when necessary to process your order (such as with payment processors or shipping carriers). We value your privacy and ensure that your data is handled securely and only for the purpose it was provided.